ADSL & Internet Services

FAQs - ADSL & Internet Services

What ADSL modem do I have / Do I need to upgrade?

There are many ADSL modems available. We currently recommend and support the Thomson SpeedTouch 516 v6 pictured here.

For a reference to the modem lights, please click here.

If you have this modem you likely do not require an upgrade. This modem can be configured for a variety of providers, depending on the installed location. Please check with support if you are having difficulty.

Other modems are pictured below. If you have one of these modems you likely require an upgrade to the newer modems. Most of these modems are older technology not capable of supporting ADSL2+ managed ADSL. Please contact support or sales to arrange for a replacement modem to be sent by mail. Modems can be installed by our technical staff if desired. There is a charge for on-site installation; however, there is no charge for phone support to enable you to connect the replacement modem.

Linksys ADSLME3

DLink DSL300g

DLink DSL300i

GNet

Please contact support if you require any additional assistance.

What do the modem lights mean?

CURRENTLY SUPPORTED / RECOMMENDED MODEMS:

Thomson SpeedTouch 516v6


Power	a successful startup and good power. (off) check the power connection, and the push button switch on the back of the modem. a failed startup / modem failure. A solid orange light indicates bootloader active.
Ethernet	connection to your router / network. (blinking) indicates network activity. (off) a bad connection / disconnected cable.
DSL	a good DSL signal. (blinking) DSL sync is in progress / attempting to establish connection. (off) a bad connection to the phone line / no detectable DSL signal on the line.
Internet	(blinking) internet activity. indicates connectivity without activity. In bridge mode (normal), this light may remain solid without indicating any fault.

OLDER / UN-SUPPORTED MODEMS

The modems shown below are no longer supported although they MAY continue to work. If they continue to operate after the network upgrades, they will likely operate at a less than ideal speed. By replacing these modems with the current model shown above, you will improve the speed and stability of your Internet connection.

Linksys ADSLME3

adslme3

adslme3-detail

ADSL Act   Flashes when there is internet activity.
ADSL Link   Should be lit when you have an ADSL connection.
LAN Link Should be lit when the modem is plugged in to your computer.
Alert   Will light up if there is a problem with your ADSL connection.
Power   Indicates your modem is receiving power.

This modem requires a crossover ethernet cable.

DLink 300g

dsl300g

dsl300g-detail

Power   Indicates your modem is receiving power.
Status   Should be flashing once per second when the modem is operating
correctly. However, your modem may or may not be receiving an ADSL signal.
ADSL Link   Should be lit when you have an ADSL connection.
ADSL Act   Flashes when there is internet activity.
Ethernet Link   Should be lit when the modem is plugged in to your computer.
Ethernet Act   Flashes when there is activity from your computer.

This modem requires a straight through (Standard) ethernet cable.

DLink 300i

dsl300i

dsl300i-detail

Power   Indicates your modem is receiving power.
Status   Should be flashing once per second when the modem is operating
correctly. However, your modem may or may not be receiving an ADSL signal.
ADSL Link   Should be lit when you have an ADSL connection.
ADSL Act   Flashes when there is internet activity.
Ethernet Link   Should be lit when the modem is plugged in to your computer.
Ethernet Act   Flashes when there is activity from your computer.

This modem requires a straight through (Standard) ethernet cable.

Gnet DSL

gnet

gnet-detail

Power   Indicates your modem is receiving power.
ADSL   Should be lit when you have an ADSL connection.
PC   Should be lit when the modem is plugged in to your computer.
RX   Flashes when your modem is receiving data.
TX   Flashes when your modem is sending data.

This modem requires a straight through (Standard) ethernet cable.