2016.01.27 Phone disruption related to DSL network maintenance

2016.01.27 1200 PST RESOLVED

At this time we consider the matter resolved. All clients affected are using Skyway DSL - apparently a maintenance notice was sent out to the technical contacts at those sites. The notice is included below.

The nature of this maintenance caused some IP sessions or "states" in routers to be apparently open while no effectively passing traffic.

If you experience any further problem with your telephone service today and are on the Skyway DSL network, please restart / reboot your phone. If that does not resolve the issue, please reboot your modem, then after a 2 minute delay your router, then after another 2 minute delay any phones that are experiencing trouble.

Here is a copy of the maintenance notice sent by Skyway:

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You are receiving this because our records show you as the technical contact for one or more Skyway West customers using our 6 Mbps ADSL service. Contact support@skywaywest.com if you require us to amend our records.

On Wednesday, January 27, 2016, Skyway West will be performing maintenance on one of the routers that connects our Legacy ADSL network to the Internet. Legacy ADSL is defined as those ADSL services that download at up to 6 Mbps. The maintenance window is from 1:00 AM to 3:00 AM PST during which your 6 Mbps ADSL service(s) may experience two outages of up to five minutes each.

In addition to individual Legacy ADSL services the outage includes Bonded services that are entirely composed of Legacy ADSL, but does not include Bonded or Fail-over services that include a mix of technologies.

If your ADSL service does not respond after our maintenance, please reboot (ie. power cycle) your ADSL router before calling our Technical Support.

We apologize for any inconvenience this may cause. Please contact Skyway Customer Support (support@skywaywest.com) if you have any questions or concerns regarding this service interruption.

Regards,

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2016.01.27 0600 PST Phone registrations are reduced

Some clients are reporting telelphone system disruption this morning. Issues reported involved failed calls in both directions.

We are investigating to determine a pattern. Please forward information on trouble events to us for analysis.

The issue appears to affect only some clients, and rebooting phones and / or routers does seem to resolve the issue.

This makes it likely that the issue is related to an internet service provider, but we will continue to investigate.

Thank you,

BitBlock Systems, Inc.