2011.10.14 Recent BlackBerry Service Issues
RIM had issued a notice about the recent service disruptions. We will post updates as received. Lest we forget, other phone services experience disruptions so often that they are just considered "normal". These issues have been significant for many reasons, but one of them is due to their rarity and the reliance we have come to place on these devices and the communication they provide. Other phones still do not provide the level of security and in some cases may not comply with Canadian privacy laws when dealing with personal information pertaining to your own clients.
Time will tell if RIM is able to address these issues to a level that meets with their users' approval.
| A Message from RIM's CIO, Robin Bienfait | ||
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Now that service levels are restored, we are focusing on investigating root cause and will share details when we have the full story. We are committed to keeping our lines of communication open and will provide you with more information as we review all the incident findings.
Throughout this incident, all relevant support and executive teams have been engaged and working to resolve the issues as quickly as possible. We also have been doing our best to keep you updated and share information as we progress through the issue, between customer touch points, conference calls, updates on our web sites and through social media channels.
We know that reliable service is important to our 70 million global customers and we work very hard to deliver the world-class experience that you've come to expect from us. We truly value your business and I apologize again, on behalf of everyone at Research In Motion, for the service issues experienced this week.
Sincerely,
Robin Bienfait Chief Information Officer, RIM |
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Like our support? We bet you'll like our service! |
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