Terminal Server - Troubleshooting Printing Problems

To print from the Terminal Server, the computer you are running the Terminal Server on needs to have the Terminal Server Printing Software installed. When you log into the Terminal Server you also need to grant the Terminal Server access to your printer. For more detailed information on how to do this, read our suggested settings for the Terminal Server.

If you have already completed these two steps and are still having problems printing, you can access the Printing Software Options through your local computer's control panel. This will help to adjust the settings when printing from the Terminal Server.

1. Open your Control Panel (Click Start, then Control Panel). In the upper left hand corner of the Control Panel window, check to see if your Control Panel is in Classic View or Control Panel Home. If your computer's Control Panel is not already in Classic View, select Classic View.

Double click and open ScrewDrivers Client.


At any point, click OK to apply any changes you've made within the ScrewDrivers Window. Close the Window or click Cancel to abort changes.


The settings selected in the ScrewDriver Window will only apply to the computer the changes are made, and will not move with you to other computers you use to log into the Terminal Server.

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2. There are four tabs with adjustable settings within the Terminal Server Printing Software.

First, the General tab of the ScrewDrivers Client.

The default settings of the General tab will optimize your printing.

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3. The second tab, the Printers tab of the ScrewDrivers Client.

The left side of the printers tab lists all of the printers available to you to print from. The right hand side lists Preferred Printers and Denied Printers.

When selecting from available printers, the software will automatically connect the first 3 printers found on the Available Printers list. If you have a large number of printers, you may want to add printers to the Preferred Printers list. If you want to have them always selected and / or prevent certain printers from being configured, you can do this by adding them to the Denied Printers list.

If you would like to remove a printer from either of these categories, select the printer name and click "Remove".

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4. The third tab, the Printer UI - Extended tab of the ScrewDrivers Client.

All the options within this tab can be applied to a specific printer by selecting it or to all the Available Printers by not selecting a specific printer.

Extended Options - Print Job Settings:

  • Display Second Print Dialog: Check this if you need to print in duplex or make other selections that are only available through the print driver, as installed on your local computer.

  • Output Separator Page: Check this to print a page at the beginning of print output - commonly known as a "banner".

Extended Options - Print Job Rendering:

  • Print-As-Image: This option is used with printers which have difficulty accepting embedded fonts and therefore have difficulty printing proper output (garbled text from PDF files for example). This option should only be used after attempting to correct the problem by enabling Font Embedding.

  • Font Embedding: Use this if your printer is having difficulty printing certain fonts.

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5. The fourth tab, the Connection tab of the ScrewDrivers Client.

If your Terminal Server connection fails or slows down when printing, adjust the scale within this tab to slow down the printing process and increase the speed of your Terminal Server.

Only adjust RDP. ICA does not apply.

Click OK to apply any changes you've made within the ScrewDrivers Window. Close the Window or click Cancel to abort changes.

Please contact customer service for further assistance with this tab.

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