This document is assuming that you are using the MS Outlook '03 that comes with your Hosted Terminal Services Package, if you are running any other version of outlook on your local machine the settings will be very similar if not identical. This information applies to emails arriving in the junk mail folder that shouldn't be, meaning the sender is known to you but for some reason they are not in your contacts or Global address list containing all your internal company email addresses. You can add the desired email address to the 'white list', meaning you will be able to send and receive email without having to add them to the Global address list or your contacts.

1. In the tools menu of Outlook 03 select Options.

2. In the Preferences tab in the Email section near the top click the 'Junk Email...' button.

3. In the window presented, select the Safe Senders tab and click the Add button.

4. Add the email address or domain of the sender you wish to allow. Click Ok.

5. You will then see the email address or domain in the safe senders list. Add other email addresses if required by clicking Add and repeating step 4.

6. Select the Safe Recipients tab and click Add.

7. Add the email address or domain of the recipient you wish to allow. Click Ok.

8. You will then see the email address or domain in the safe recipients list. Add other email addresses if required by clicking Add and repeating step 7.

9. Click Apply and Ok on the Junk Email Options window.

10. This will take you back to the original options window. Click Ok

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