UltraVNC is a remote desktop tool compatible with a wide variety of Windows operating systems. Other versions of VNC (an Open Source project) are available for other operating systems including Linux, Mac OS, etc.

To get started you will need to download a copy of the latest setup program. If you have an account on our system you can download from us here. If you do not have an account on our system (your support rep can provide you with one), go to http://www.ultravnc.com/ and follow the links to download from one of their sourceforge mirrors.

Make sure when you download the file that you save it to a location that you can find it again!

If you download from our site you will be prompted with a dialog like this - simplly click Run to download and start the installation immediately:

Wait while the download completes...

When it does you will be prompted to confirm your desire to run the program. This is a security feature in newer versions of Internet Explorer - you must click Run to continue:

Select english, and press OK:

Press Next to start the installation:

You must accept the license agreement and press Next to continue:

Press Next to continue:

Confirm the installation location and press Next to continue:

The default - a Full Installation - is recommended for simplicity and compatibility with future uses - press Next to continue:

Select the desired location in your start menu - the default location is recommended for simplicity - press Next to continue:

IMPORTANT - at minimum select "Clean old VNC registry keys" unless contra-indicated below!

Here's a brief overview of what a few of these key options are used for:

• Register UltraVNC Server as a system service. This option enables UltraVNC to run automatically on boot-up and allows for remote administration / unattended maintenance. If you want us to support your machine or do work on it for you when you are NOT present, this needs to be checked. In addition to this setting, changes to your office firewall may be required. Those changes are not covered in this document.

• Start or restart UltraVNC service. This option starts or restarts UltraVNC server immediately. This allows us to continue configuration without waiting for a reboot or manually starting the service. This option should be used with "Register UltraVNC Server as a system service".

• Clean old VNC registry keys. This option cleans out old VNC registry keys and forces this set up to function like a clean installation. It disables any other versions and passwords which may have been saved previously. You MAY not want to do this if your in-house or other IT support person has VNC already configured for their remote access / admin needs. If you suspect this, you may wish to contact them prior to continuing this installation. If you choose to continue regardless, the worst consequence should be disabling the other persons remote admin access until they edit your configuration or make note of your new password.

Select chosen additional installation tasks and press Next to continue: 

Press Install to proceed with the installation:

Wait while the installation completes. You may notice your monitor go blank or flicker - this is normal and not a cause for concern.

Review the release notes if desired, and press Next to continue:

Press Finish to close the installation program:

IMPORTANT - If you are prompted to confirm allowing Internet access or enabling a port for UltraVNC (5800 & 5900 by default) you should accept / allow the access. YOU MUST ALLOW ACCESS for UltraVNC to connect to other computers.

If you selected "Register UltraVNC Server as a system service" and "Start or restart UltraVNC service" you will likely see any firewall prompts as well as a warning starting to pop-up now - skip the next step (starting the server manually) and jump ahead to this configure the Admin properties.

Otherwise, continue with the next step.

If you did not select "Register UltraVNC Server as a system service" and "Start or restart UltraVNC service" during installation, you must start the UltraVNC Server manually each time you require help.

To start the server manually, find it in the Start menu and click it.

Press ok to acknowlege the warning:

You must now enter a new password. A simple password is ok if you arne't using service mode - you must manually start the server every time you want remote assistance. A secure password is recommended if you have enabled UltraVNC to run as a service.

Enter the password and press OK:

IMPORTANT: To return to this dialog later to change your password, right-click on the UltraVNC icon, and select Admin Properties with a left-click. YOU DO NOT NEED TO DO THIS NOW.

Set up of UltraVNC is now complete. Follow the directions here on how to make an outbound support request (works regardless of firewall, dynamic public IP, etc.).

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