Correcting Address/Contact Cache in Outlook
A common user error that occurs is when there is a bad address in the Contacts/Address Cache.
The way to fix this problem is to:
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Start a new e-mail.
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Start typing the e-mail address of the contact.
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Find the Bad address and highlight it. (using arrow keys)
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When BAD one is highlighted press the DELETE key.
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Then correct the address/contact in the address/contacts book.
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Create a new message
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Start typing the contact's name
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Press Ctrl+K. This checks the address/contacts book.
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Complete sending the message to save or update the cache.
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