How do I use a conference bridge?
A conference bridge is a central and improved way of hosting a conference call - internal parties can dial into the conference - external parties can be transfered to the conference or can dial in through use of an auto attendant.
For clarity we should define a few points.
An Admin is a conference participant who will control the conference. The conference can be configured to hold all parties until the Admin has joined - this facilitates keeping guests from "starting without you". Admin users are typically IN-OFFICE staff.
A User is any other participant in the conference. An outside guest is typically a User.
Admin and User both have a PIN - when connecting to the conference you must enter the PIN and record your name to identify yourself. Do not share the Admin PIN with untrusted users. Guests can use the User PIN.
After entering your PIN, you will be prompted to record your name - this will be played to announce your arrival and departure from the conference. Simply follow the prompts.
If Admin joins the conference first, they will hear silence while they wait for User callers.
If a User joins first, they will hear hold music (see options below) while they wait for other callers and Admin to join.
Conference options include:
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Greeting message (none by default)
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Wait for leader / admin? (default Yes - otherwise users can start without you)
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Quiet mode? (default No - quiet mode does not play a tone with arriving and departing users)
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User Count? (default No - announce the number of users as people join / leave)
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Announce User Join / Leave? (default Yes)
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Music on hold? (default Yes - play music for users while they are waiting for an Admin or while they are the only user joined)
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Allow Menu? (defaut Yes - the menu allows the Admin to mute themselves or to lock and unlock the conference to new participants)
Please contact us to change any required options.
To connect to a conference simply dial the designated extention, enter the User or Admin PIN followed by the #. To connect outside participants, simply BLIND TRANSFER them to the designated extension when they call in to any number at your premises.
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